Frequently Asked Questions (FAQ)
🧴 Products & Ingredients
What skincare products do you offer?
We provide a wide range of skincare products including cleansers, toners, serums, moisturizers, masks, and treatments — all formulated with high-quality ingredients for healthy, radiant skin
Are your skincare products safe for sensitive skin?
Many of our products are gentle and suitable for sensitive skin. However, as skin types differ, we recommend patch testing and reviewing ingredients before use.
Are your products cruelty-free and vegan?
Yes — our products are cruelty-free and never tested on animals. Select items are also vegan-friendly; check product descriptions for details.
Are your products safe during pregnancy or breastfeeding?
Some ingredients, mainly certain essential oils may not be suitable. Please consult your healthcare provider and review ingredient lists before use.
Are your products chemical-free?
Our skincare products are made from 100% natural matrials so they are free from harsh chemicals that can irritate the skin. We never use:
- Parabens
- Sulfates (SLS/SLES)
- Phthalates
- Formaldehyde-releasing agents
- Synthetic dyes
- Mineral oils
Instead, we focus on safe, skin-friendly, and naturally inspired ingredients designed to nourish and protect your skin.
How should I store my skincare products at home?
Products should be stored in a cool, dry place away from direct sunlight. Always close lids tightly after use to maintain freshness.
🚚 Shipping & Delivery
Do you ship internationally?
At this momnent in time we only ship to the UK only.
How long does delivery take?
Orders are typically processed within 3-5 working days. Tracking details will be provided once shipped.
💳 Orders & Payments
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods listed at checkout. We do not accept American Express.
Can I cancel or change my order after placing it?
No. Once processed, orders cannot be canceled, modified, or refunded. Please review your cart carefully before checkout.
Is my data secure?
A11: Security is our top priority. We use industry-standard encryption, regular security audits, and data backups to protect your information.
Do you offer discounts or promotions?
Yes — we run promotions and exclusive offers from time to time. Subscribe to our newsletter to stay updated.
🔄 Returns, Refunds & Exchanges
Do you accept returns or refunds?
No. Due to the hygienic nature of our products, all sales are final.
What if my product arrives damaged or incorrect?
If your order is damaged, defective, or incorrect, please contact us within 3 of delivery, and we’ll send a replacement at no extra cost.
📦 Product Usage & Results
How long does it take to see results from your products?
Results vary. Some users notice improvements in a few days, while others may need several weeks of consistent use.
How do I know which product is right for me?
Each product page lists skin type recommendations. You can also reach out to us for personalized advice at [email protected]
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, we can update the address. Contact our support team as soon as possible.
What is the life span of my product?
Most of the products last 6-18 months if stored correctly
📩 Contact & Feedback
Do you offer samples?
At this time, we do not provide samples. However, we include full ingredient lists and product details to help you choose the right items.
Where can I get skincare advice?
Check our blog and social media for skincare tips and routines. You can also email us for personalized support.
Tailor made products
If you find one of our product contains an ingredient that you are sensitive to, feel free to email us and where possible we can look into tweaking the formula for you.
How can I contact customer support?
You can reach us on email at [email protected]. We usually respond within 48 hours.